From email-driven shipping ops to one self-service digital front door.
Partner Shipping — an integrated digital platform for a global container shipping carrier that connects schedule discovery, quotes, bookings, tracking, claims, and content publishing into a single ecosystem backed by live enterprise integrations.
Customer interactions were fragmented across email, PDFs, and spreadsheets.
Quotes took days. Bookings were re-keyed. Tracking required phone calls. Claims arrived as narrative emails. Marketing waited on developer releases — and shippers expected self-service.
Email-driven quotes
Quotes returned days later as unstructured PDFs — extending sales cycles and consuming commercial teams.
Spreadsheet bookings
Bookings required re-keying into operational systems, causing errors and duplicated effort.
On-request tracking
Updates delivered by phone or email generated high service volume and eroded trust.
Opaque claims & content bottlenecks
Claims lacked structured evidence; marketing depended on developer release cycles.
Client
Global container shipping carrier
Industry
Maritime logistics & B2B shipping
Integrations
Schedule · Pricing · Tracking · Claims
Engagement
Full digital platform delivery